Policies
Ticket & refund policy
At a glance
| What happened | What you get |
|---|---|
| You can't come any more | No refund, but you can pass the package to someone else (see transfers) |
| We cancel the event | Full refund of the package price, automatically |
| We postpone it or move the venue | Your package is valid for the new date or place, or a full refund if you ask within 14 days of our announcement |
| You were charged twice, or charged for a failed order | The extra charge refunded in full |
| A payment failed | Nothing to refund: failed payments aren't charged. If your bank shows a debit, it's usually reversed within 24 to 72 hours |
| You were refused entry or removed for breaking the rules | No refund |
How refunds are paid
Refunds go back to the card or account you paid with, through the same payment provider, within 10 working days of approval. Your bank may take a few more days to show it. Payment-provider fees are not deducted from refunds we owe you.
Transfers and name changes
The lead booker can change who is in their group, or hand the whole package to someone else, by emailing us with the ticket reference up to 48 hours before the event. There's no fee. Reselling above face value isn't allowed.
Upgrades
You can upgrade to a bigger or platinum package while they're available by paying the difference. Email us with your reference and we'll send a payment link.
How to ask
Email techemberfest@gmail.com with your ticket reference (it starts with TEF-) and what happened. We reply within 3 working days.